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Communication
Engage
Mind Before Tongue!!
Harveen
Salaria, Instructional Designer,
The Business Workshop
The
old adverb A picture is worth a thousand words, holds
very true if one wants to communicate a thought by speaking or writing.
A good picture, like a thought is detailed and specific - it captures
the essence of the painters thoughts on to a canvas. This is a key
to conveying your own thoughts and ideas effectively.
It is always
a thought that we try to convey, but when it comes to communicating
them we encounter major stumbling blocks. The first step is to be
very clear in our mind and then to speak that thought simply and
effectively. You need to describe precisely what it is you want
to communicate, or else the image that one creates can be as fuzzy
as our thoughts. Clarity in thought naturally projects into clarity
of speech.
The following
example illustrates this point and you can judge which of the two
conversations makes for a lasting impression. Consider who would
you rather be, Ashwin or Suresh:
Ashwins
conversation
|
Boss:
|
Whats
the latest on the newsletter? |
|
Ashwin:
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Its
with the printer? |
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Boss:
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Great!
Then we will be able to send them by Friday. |
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Ashwin:
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Maybe. |
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Boss:
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Oh!
How long does the printer take? |
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Ashwin:
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About
a week. |
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Boss:
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Good.
Since today is Monday and you have already sent the material,
we should have it by then. Right? |
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Ashwin:
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Maybe.
I sent the material to him five days back, so he should have
it ready...But, the last time I spoke to him he was saying the
printing plates are taking time, they normally take three days
but this time I feel he might take longer, on the other hand,
I sent it quite some time back, maybe with a little bit chasing
we should be able to send it. |
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Boss:
|
Let
me understand what you are trying to say - if all goes well,
will the newsletter be ready to send by Friday? |
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Ashwin:
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Youre
right. |
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Boss:
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(To
himself) Why didnt he just say this in the beginning?
This guy is really a poor communicator.
|
Sureshs
Conversation
| Boss: |
Whats
the latest on the newsletter? |
| Suresh: |
Very
good. It was sent to the printer last week on Tuesday. Normally
it should be finished in eight working days. So, we should definitely
have it in by Friday. If there is a problem... |
| Boss: |
Fair
enough. I want you to look into this personally as it is important
that we send the copies out by Friday. |
| Boss: |
(To
himself) That was a complete update. Hes a good communicator.
|
Both Ashwin
and Suresh might be equally good at collating the material for the
newsletter and getting it ready on time. It was the impression they
created through the conversation that is going to make a lasting
impression with the boss. Quite clearly if the boss had to choose
between them for a promotion, Suresh would be his most likely choice.
And the single largest reason for the decision would be his ability
to communicate well.
Sometimes we
know what we want to say but we do not have a clear picture in our
head. We begin with saying something and then just end up rambling
on. This makes it very difficult for the listener to get a grip
on what we are trying to actually focus upon. Practicing to take
the time to think before we speak is the first step towards effectively
translating thoughts into words.
- Here are
a few tips that one should keep in mind while speaking:
- Think before
you speak.
- Form a clear
picture in your head of exactly what it is you want to express.
- Remember
simplicity increases effectivity, so use language that can be
easily understood.
- Be sure
of the words you choose to describe what you want to say. It is
important to label the objects when describing something. For
example if you require a red pen then be specific rather than
asking someone to fetch you only a pen.
- Be clear
of what you want to convey and speak one thought at a time. This
will help the listener stay in focus.
- Be objective
- stating too many things or jumping from one topic to another
only creates confusion in yours and the listeners mind.
- The importance
of the tone of voice cannot be undermined. We very often do not
realize this but the nicest words said in an irritable tone can
create a very different impression.
- Facial
and body movements give away a lot. Holding your hands clenched
tightly while you talk, gives away all the nervous tension that
you might be trying to hide.
- Be sensitive
to the others time, this will also help you not to lose focus.
I think Man
is a creative being and we can all master the art to good communication,
as in the words of Oscar Wilde:
The
artist is the creator of beautiful things...
The artist can express everything,
Thought and language are to the artist instruments of an art....
Graphic
done by Sophiya
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