Communication
Are
You Hear?
Harveen
Salaria , Instructional Designer,
The Business Workshop
One
of the most cruel aspects of modern day stress filled urban lives
is that no one has the time to listen. Children are left to become
latch key kids and return home to cold lunch and no mother to share
their days highs and lows with. I am sure our grandmothers had never
imagined such a day would come.
For centuries
listening is the cue to learning and communicating. If one is hard
of hearing, chances are that they will be late in speaking too.
We learn to speak primarily by copying what we hear. All Indians
are familiar with the Mahabharat story of how Abhimanyu mastered
the technique of warfare by listening to his fathers narration while
in his mothers womb. Now after so many years this is no longer
a myth as research shows that stimulation while the baby is in the
womb can lead to early speaking skills.
However, something
happens as we grow older - we forget the natural habit of listening.
We want to communicate, make a good impression and maybe even learn
something new, but we do the exact opposite. We have quite clearly
forgotten the art of listening. Here are a few simple ways to get
back on track and to understand how important it is to listen well.
Thought
control
Very often when someone else is speaking, we are preoccupied with
our own thought process. Either we are busy on some other plane
of thought and do not pay attention. Or we try to guess what the
speaker is trying to say and go off on a tangent, at other times
while listening we hit upon a really good idea and lose the train
of thought that the speaker is expressing. In all these cases because
we do not control our own thoughts we lose the thread of what the
speaker is saying.
It is of great
importance to control our thoughts and pay attention to what the
speaker is saying with an open mind and no bias. All we need to
do is imagine the irritation we feel when we are speaking and the
listener is always trying to fill the sentences instead of letting
us articulate our own thought process.
Maintaining
eye and ear contact
We have all heard how important it is to look at the person who
is speaking. This also reassures the speaker that he is being heard,
equally important is that we keep our ears glued to the conversation
and drown all other sounds - TV, traffic, kids yelling, and all
other distractions.
Emotions
under check
Sometimes if our colleague or mate begins a speech in a manner that
flares our emotions we completely lose it. Lara the one thing
that really irritates me about you... And before you know
it you are off on a mud slinging competition. Of course if you had
given a chance you would have got some valuable feedback on that
irritating habit you might have developed recently. You will also
be able to respond intelligently to what they are saying if you
listen and then react.
Animated
listening
We are all familiar with the annoying feeling of talking to a deadpan
face. You might be relating a really interesting anecdote and the
listener just stares at you with no expression. Or, when you instruct
your child with the errands he needs to run for you and he keeps
playing with his toys. Neither are you sure they are listening nor
if they really comprehend what it is that you are saying.
What is
he trying to convey
Very often we are listening but not really understanding what the
other is trying to convey. A person who has just lost a lot of weight
might go on about how the clothes in their wardrobe do not fit and
that she has been trying stores for a good fit - what you really
need to realise is that the person wants to be complimented about
the weight loss. It is good to be very alert while listening
If we all found
the time to listen intently there would be a lot of problems that
we could over come.
Our children
would be elated if we could recall the names of their best friends
at school.
Our elders
would be glad if we remembered their doctors appointment and volunteered
to take them there.
Our spouse
would be really glad if we remembered the bosses dinner invitation!!
But listening
better is not all about getting you into the good book - it actually
helps you to function in a more efficient manner. Managing your
day also means that you need to manage yourself and by listening
to what others have to say will help you organise yourself too.
Graphic
done by Himani

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