Workshops

The Business Workshop brings to you, the best in management workshops. Our dynamic workshops, integrate powerful audio-visual presentation and facilitation techniques that give your organisation the tools and insights to create the requisite change. Come and share in our wealth of experience in areas of training and business development, and have fun while you learn!

You can also read what our workshop participants say about us and see some pictures of our workshops!

The following are some of the areas of our expertise. For further information please contact us at the numbers listed below or write to us at info@thebusinessworkshop.com

Objective: To open people's minds to the idea of multiple intelligences, especially emotional intelligence. This workshop helps people experience a paradigm shift as they realise that IQ is not the only key to success! Participants will learn the five skills of emotional intelligence as well as understand why Emotional Intelligence can play such an important role in today's organisation.

Target Audience: Middle managers, Senior managers, Team leaders, People in stressful jobs, Parents, Educators, etc.

Duration: One Day

Getting Inside The Mind Of The American Customer

Objectives: To teach Indian sales and service people who are servicing US accounts on how Americans think, feel, and buy! This workshop also helps participants understand different demographic groups, ethnic, regional and gender differences within the US.

Target audience: Anyone going to the US or working with American customers.

Duration: Two Days

Objectives: To help participants learn to communicate to Americans clearly as well as help them understand different American accents due to regional differences and slang.

Target audience: Any one who needs to communicate with the US and US customers; outstanding for call centres and software engineers.

Duration: One Day. Needs to be done with the American Culture workshop.

Designing Effective Presentations

Objectives: To help people understand the psychology behind creating an effective presentation.

Target audience: Anyone who needs to create/deliver presentations

Duration: One Day

Basics Of Customer Service

Objective: This workshop aims at creating an awareness amongst customer service personnel about the true essence and importance of customer service in today's consumer dominated society. It gives them a usable methodology to deal with any customer, from the time a relationship is initiated to the more stable state of maintaining and servicing the account.

Target audience: Front line customer service personnel, call centre executives and team leaders, etc.

Duration: Three Days

Our Other Areas of Specialisation

• Telephone Skills
• Communication Skills
• Time Management
• Team Building
• Sales & Sales Management
• Coaching, Facilitating and Mentoring
• Product Specific Training
• Business Analysis and Forecasting